Elements and Performance Criteria
- Elements define the essential outcomes.
- Establish relationship with the young person’s nominated carer/family members
- Gather necessary information about the background and circumstances of young person and their family/carers with respect for privacy and confidentiality
- Provide information to young person and their family/carers in a factual, clear and ethical manner to promote positive responses
- Identify issues and changes needed to behaviour and relationships of young people and their families/carers
- Maintain clear, ethical and honest relationships with young person as the primary client, and their family/carers as secondary clients
- Encourage family members to reflect on their relationships, expectations and personal responsibilities
- Identify obstacles to professional relationships with families/carers
- Record concerns according to the code of conduct and ethics
- Exchange information with family/carers about young person’s needs and/or risks
- Use effective communication and model positive behaviour techniques to encourage active participation and appropriate responses
- Monitor and anticipate behaviour and mood of clients and respond appropriately
- Provide clients with clear and relevant information at a suitable language and comprehension level within the parameters of confidentiality and privacy
- Analyse own values for impact on attitudes and interactions and to detect and avoid personalising issues, discrimination or stereotyping
- Determine a mutual approach to addressing the young person’s needs
- Check that objectives, outcomes and processes of young person’s responses are consistent with organisation’s policies and objectives and service outcomes
- Negotiate with the young person their goals and indicators of achievement and include other persons where nominated by the young person
- Plan a structured sequence of activities and timetable to achieve client objective within available resources
- Consult team members for feedback on the planned program
- Identify resources needed for continuing work with clients and allocate according to priorities and availability
- Respond to families’/nominated carers concerns about young person
- Develop trust and address family members’/carers’ concerns, including limitations on confidentiality and power differentials between individuals
- Identify and prioritise short- and long-term implications of family/ carer concerns
- Validate family/ carer concerns using a range of checking sources including consultation with the young person as primary client
- Provide information to family members/ carers on a need-to-know basis with respect for young person’s privacy
- Negotiate conditions and confirm agreement with families/ carers to encourage commitment, cooperation and mutual action
- Identify indicators of concerns, patterns of behaviour, strengths and barriers to family involvement and consider this information in the approach taken
- Encourage family members/ carers to take responsibility for agreement on objectives, targets and outcomes
- Ensure location of client meetings promotes neutrality, individual empowerment, comfort, trust, privacy, energy and focus for all clients
- Guide clients to maintain positive direction, cooperation, achievements and respect
- Establish relationship with the young person’s nominated carer/family members
- Gather necessary information about the background and circumstances of young person and their family/carers with respect for privacy and confidentiality
- Provide information to young person and their family/carers in a factual, clear and ethical manner to promote positive responses
- Identify issues and changes needed to behaviour and relationships of young people and their families/carers
- Maintain clear, ethical and honest relationships with young person as the primary client, and their family/carers as secondary clients
- Encourage family members to reflect on their relationships, expectations and personal responsibilities
- Identify obstacles to professional relationships with families/carers
- Record concerns according to the code of conduct and ethics
- Exchange information with family/carers about young person’s needs and/or risks
- Use effective communication and model positive behaviour techniques to encourage active participation and appropriate responses
- Monitor and anticipate behaviour and mood of clients and respond appropriately
- Provide clients with clear and relevant information at a suitable language and comprehension level within the parameters of confidentiality and privacy
- Analyse own values for impact on attitudes and interactions and to detect and avoid personalising issues, discrimination or stereotyping
- Determine a mutual approach to addressing the young person’s needs
- Check that objectives, outcomes and processes of young person’s responses are consistent with organisation’s policies and objectives and service outcomes
- Negotiate with the young person their goals and indicators of achievement and include other persons where nominated by the young person
- Plan a structured sequence of activities and timetable to achieve client objective within available resources
- Consult team members for feedback on the planned program
- Identify resources needed for continuing work with clients and allocate according to priorities and availability
- Respond to families’/nominated carers concerns about young person
- Develop trust and address family members’/carers’ concerns, including limitations on confidentiality and power differentials between individuals
- Identify and prioritise short- and long-term implications of family/ carer concerns
- Validate family/ carer concerns using a range of checking sources including consultation with the young person as primary client
- Provide information to family members/ carers on a need-to-know basis with respect for young person’s privacy
- Negotiate conditions and confirm agreement with families/ carers to encourage commitment, cooperation and mutual action
- Identify indicators of concerns, patterns of behaviour, strengths and barriers to family involvement and consider this information in the approach taken
- Encourage family members/ carers to take responsibility for agreement on objectives, targets and outcomes
- Ensure location of client meetings promotes neutrality, individual empowerment, comfort, trust, privacy, energy and focus for all clients
- Guide clients to maintain positive direction, cooperation, achievements and respect